Shipping Policy
Where do you ship to?
We offer fixed rate shipping Australia-wide. Please see below for shipping rates.
Unfortunately, we are currently unable to offer international shipping, but we hope this will change in the future.
Shipping Costs
We offer free standard shipping Australia-wide on orders over $99 (before shipping costs).
All orders ship with Australia Post. The following shipping options include tracking and postal insurance for peace of mind:
- Domestic Letter (Tracked - Flat items only) - $5.30
- Standard Parcel Post - $9.99
- Express post - $14.50
Domestic Letter (UNTRACKED Priority) - $3.20
Domestic Letter Untracked Priority shipping is available for small orders of flat items. Please note that this shipping option does NOT include tracking or postal insurance.
Transit times for this option are typically 2-4 business days interstate.
By selecting the untracked postage option, the buyer assumes all risk of loss or damage in transit.
Details Provided by Customer
Please ensure that your address details are correct and provided in full when placing your order. If your package is returned to us due to an incomplete or incorrect address, you will be required to pay a new shipping fee for us to re-send your order.
Order Processing and Delivery Times
Processing times may vary during sales and holiday periods. Please see the banner at the top of our website the most up to date processing times.
Damaged or Incorrect Items
We kindly ask that you carefully inspect all items upon first receipt of your order. If any item is damaged, defective, or incorrect, please contact us immediately via email at hello@forgetmenotfrankie.com.au so we can assess and do our best to make it right.